Return Policy

We care about your satisfaction and stand behind every item we sell. If you are not 100% satisfied with your purchase, you may return it to our offices within 30 days of the shipment date for a full refund or exchange.

In order to process a return, contact our Customer Service department at 732-855-9353.

Write the RAN on the return label that was included with the original order from OceanofDiamondsNJ.com.

Place your item into any standard brown box.

If the value of your package is $500.00 or less, send your item using First Class Mail with insurance. If your item is valued above $500.00, use Registered Mail with insurance. The cost to ship your item with insurance will range from $5.00 to $25.00.

Ship the package to our corporate headquarters, located at:
Ocean of Diamonds
1 Woodbridge Center
Woodbridge , NN 07095

Your item should arrive in our office in 2-10 days, depending on your location.

All refunds will be processed within five days and done in the form of the original purchase method. Bank wires are refunded via company check.

Additional Terms & Conditions:

Improperly packaged items:
Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, and packages that are improperly packaged or uninsured will be refused receipt.

Damaged and Used Items:
Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than Ocean of Diamonds will not be accepted.

Loose diamonds:
Loose diamonds must be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate.

Engagement rings sold without center diamonds:
Any engagement ring design sold without a center diamond may be subject to a 15% restocking fee.

Eternity bands and tension rings:
Eternity bands and tension rings usually cannot be resized and must be completely remanufactured.

Special orders:
Special orders cannot be returned. A ring plus center diamond that we mount together - such as the Design your Own rings - is not considered a special order.

We have a two-year buy back policy. If you need to sell your diamond, we will buy back your loose diamond for 70% of the original purchase price. The diamond must be in original condition and accompanied by original laboratory grading document.

Please note that our buyback program only applies to loose GIA or EGL graded diamonds and does not apply to engagement rings or other fine jewelry.